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客户:
I have a complaint to make. I`ve just been badly treated by a rude maid. 
我有些不满.一个无理的服务员刚才对我很粗暴.
柜台服务员:
Well, we are sorry to hear that. May I have your name and room number?We will deal with the matter right now.
很抱歉.能告诉我您的姓名和房间号吗?我们会立刻处理这件事情.
客户:
Mary, room 301.
玛丽.房间号是301.
柜台服务员:
Mary, I have to apologize for that and I assure you it won`t happen again.
玛丽小姐.我们对刚才的事情向您道歉.我向您保证这样的事情不会再发生了. 