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柜台服务员:
Room service. What can I do for you? 
客房部.我能帮您吗?
客户:
Yes, the food you have just sent here is cool. Would you please heat them up?
是的.你们刚才送来的饭太凉了.能帮我热一下吗?
柜台服务员:
I am sorry for that. We will send someone to your room right now.
我们对此非常抱歉.我们这就叫人过去.
客户:
That`s fine. Maybe you should be more careful next time.
好的.也许你们下次该细心点.
柜台服务员:
Yes, I am really sorry.
是是.真的对不起. 