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柜台服务员:
Good afternoon, sir. Is there anything I can do for you? 
下午好.先生.我能为您做些什么吗?
客户:
Yes, I can`t find my shirt. I have my laundry sent to you yesterday but when the washing is done, I find my shirt missing.
是的.我找不到我的衬衫了.我昨天送去洗了.可是洗完后我却找不到了.
柜台服务员:
Well, it`s our fault. We are sorry for that. Would you please fill out the form?We will pay for you.
那都是我们的错.我们对此感到抱歉.您能先填这张表吗?我们会赔偿您的损失.
客户:
That`s fine. Maybe you should be more careful.
好的.也许你们该细心点.