您当前位置：
Mary：
I can sure try. Hold on just a minute. 
我當然可以試試。請稍等。
Mary：
Hello, ma'am. What can I do for you?
女士，您好。我能為您效勞嗎？
Salesperson：
Could I have a refund on this?
我這個東西可以退錢嗎？
Mary：
Is anything wrong with it?
有什麼不對嗎？
Salesperson：
Yes, this part is defective. I didn't notice it when I bought it.
有啊，這個部分有瑕疵。我買的時候沒有注意到。
Mary：
Oh, I'm sorry about that. May I see your sales slip, please?
哦，真抱歉。我可以看看您的發票嗎？
Salesperson：
Yes, here it is.
可以，在這兒。
Mary：
I'm sorry, ma'am. Your refund period expired ten days ago.
很抱歉，女士。您的退款期限十天前就過了。
Salesperson：
What difference does ten days make?
差十天有什麼關係？
Mary：
Well, even though you can't get a refund on it, I can let you exchange it for another one or anything else.
雖然您不能退錢，但我可以讓您換另一件或任何其他東西。
Salesperson：
Do you have exactly this same kind: the same color, style, and size?
你有和這件完全一模一樣顏色、樣式、尺寸的嗎？
Mary：
Let me see. Hmm... This one is the same style and size, but just the color is different.
我看看… 嗯。這件的式樣和尺寸是一模一樣，但是顏色不一樣。
Salesperson：
Oh, it looks like I have no choice. Can you order one in this same color?
哦，看來我別無選擇了。你可以幫我訂一件相同顏色的嗎？