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值班经理:
Good evening,sir. May I help? 
晚上好，先生！有什么可以帮您的?
客人:
I’d like to make a complaint about your restaurant service. The waiter was very rude.
我要投诉你们的餐厅服务。侍者态度很粗鲁。
值班经理:
Please accept my apology on behalf of the hotel. I’ll contact his manager right away.
我代表饭店向您致歉，请您接受。我会马上联系他的经理。
客人:
Yes,please do.
是的。
值班经理:
He will look into the matter very soon.
他会马上查这件事儿的。
客人:
All right.
好的。